Frequently Asked Questions
Everything you need to know about your Skintific journey.
Are Skintific products suitable for sensitive skin?
Yes, our formulas are specifically developed with skin-barrier-repairing ingredients like 5X Ceramides and are dermatologically tested to be safe for sensitive skin types.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team within 14 days for assistance.
Are your products cruelty-free?
Absolutely. Skintific is committed to ethical beauty practices; we do not test our products or ingredients on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.